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Safety and Service in the Workplace This programme is the perfect blend to give staff an overview of two crucial elements within the workplace – health and safety and customer service. Latest figures show that over £14 billion was lost in one year to work-related injury or illness. This short course will cover important aspects of health and safety, including fire safety, manual handling and maintaining a clean environment. The customer service units in the programme will enable staff to develop their personal skills, giving an organisation the edge in a competitive environment. Learning method this course is available: Paper-based, Paper – based with online assessments. View our latest courses online Please visit Fire safety principles Learners will understand the hazards and risks associated with fire in the workplace, and how to control these risks. Manual handling safety at work in this unit, learners will understand the reasons for safe handling and how manual handling risk assessments contribute to health and safety. Cleaning, decontamination and waste management This unit will explain the correct way of maintaining a clean environment in accordance with national policies, and will encourage the learner to follow correct procedures. Understanding the organisation this unit will explore the factors that may affect an organisation, and the customer service role within that organisation. It will also explore the rights and responsibilities of an employee. Prepare to deliver excellent customer service this unit covers the principles of customer service within an organisation, how customer needs and expectations are identified and how to handle complaints effectively. For more information, please contact the Sales Team: Contact us 0113 887 8349 ,free training, free courses, free health and safety, safety and service in the workplace training