Customer Services Diploma / Apprenticeship

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Customer Services

Good customer service is the lifeblood of any business, and customer service occupations are growing fast. It is key to the success to the organisation or business and is one of those useful skills that is found all over and covers all the extras that makes a customer’s experience better.

There is a demand from employers for customer service skills across all sectors, particularly skill shortage job vacancies and skills gaps in the existing workforce.

As a customer service apprentice, you will probably work at the front end of an employer’s business activities and regularly assist customers.

Duties will vary between sectors, but in most cases you will make sure that customers are dealt with in a positive, reliable and pleasant way- whether that is by offering advice, answering questions or handling complaints.

To properly assist customers, you will need clear and up-to-date knowledge of your organisations products and services.

You will also need to be able to communicate with people at all levels.