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Contact Centre Operations

An apprenticeship in contact centre operations provide learners with the skills and the knowledge which are needed to progress within a contact centre role. From communicating with customers, operating communication technology and resolving problems to cold calling and selling.

By completing the Contact Centre Level 2 qualification you will develop and practice the skills required to make an effective contribution to a contact centre and its customers through your role as a Customer Service Advisor.

Resolve customer service problems
Deal with incoming telephone calls from customers
Promote additional services or products to customers
Deliver customer service to difficult customers
Handling objections and closing sales